Contact us

General enquiries and feedback

Call 136 186 from anywhere in Australia, Monday to Friday, 8 am to 6 pm.

If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service at 133 677 or visit the National Relay Service.

Translating and Interpreting Service

If you need assistance, please contact Translating and Interpreting Service (TIS) for help with translating and interpreting. Contact TIS National on 131 450 (within Australia) or visit www.tisnational.gov.au

Contact details for those with licences, authorities and rights

Incident reporting

Find out more about reportable events.

Have your say on licence applications

Please visit our licence application page to provide feedback on specific licence applications in your area.

Contact us form

Your question

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Disclosure and privacy statement

The Customer Service Centre may collect and store information relating to your enquiry. You have a right of access to and correction of information about you that is held by the Department.

Complaints

Please visit our complaints page for specific processes around complaints handling.

Page last updated: 01 Jul 2025