General enquiries and feedback
By phone
Call 136 186 from anywhere in Australia, Monday to Friday, 8 am to 6 pm.
If you are deaf or have a hearing or speech impairment, contact us through the National Relay Service at 133 677 or visit the National Relay Service.
If you need assistance, please contact Translating and Interpreting Service (TIS) for help with translating and interpreting. Contact TIS National on 131 450 (within Australia) or visit www.tisnational.gov.au
The Customer Service Centre may collect and store information relating to your enquiry. You have a right of access to and correction of information about you that is held by the Department.
Contact details for those with licences, authorities and rights
You can contact the Earth Resources Regulator in the following ways.
Incident reporting
Find out more about reportable events.
Geological maps and data
GeoVic is a mapping tool where you can perform searches and access data.
Tenement applications
All Victorian mining and quarry tenements are administered and regulated using the Resource Rights Allocation and Management (RRAM) Business Portal.
Complaints
Please visit our complaints page for specific processes around complaints handling.
Have your say on licence applications
Please visit our licence application page to provide feedback on specific licence applications in your area.